Delivery Information
Shipping & Delivery Policy:
• Shailly’s wardrobe is committed to deliver your order with good quality packaging within given time frame. We try and inform our customers in case of any delays in advance. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
• Our standard delivery timings are 7-10 working days , however in case of urgency or early delivery request please do speak/mail our team and we can try our best to match your timelines.
• Complete shipping address with nearby landmark should be mentioned with pin code and phone number is compulsory. We will not be liable for the incorrect shipping address provided by you. Products will be shipped by DTDC/ Bluedart/ Trackon
• If there is no courier service available in your area, you may please let us know which courier service you prefer. Or else we will ship your items via Government Registered Bookpost or Speedpost.
How the delivery charge is calculated for multiple units?
• The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
• Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
How long does it take for an order to arrive?
• Orders are dispatched within 7-10 working days or as per the delivery date specified by you at the time of placing the order. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
• If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Please make a video while opening up the parcel, which shows the damage product and share with us. Also, please call our customer care at 0120-4164931 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
• If you inform us later without making the videos and pictures we shall be no responsible and hence no exchange will be done.
• We don’t except the returns , but only Exchange is possible in the above said conditions.
RETURN & EXCHANGE POLICY:
• Shaillys’ Wardrobe returns and exchange policy gives you an option to exchange items purchased @ ShaillysWARDROBE within 2 days of receipt of the item in case of defects. Please don't use the product and preserve its original condition, tags and packaging.
• In case of size issues please connect with our customer care team and they shall help you with a solution.
• You certainly do try on a product but please take adequate measures to preserve its condition and tags. To initiate the return please follow the procedure given below:
1. Self Ship: Kindly ship the product back to “Shailly’s Wardrobe C/o Lifestyle inc. " A-39, SECTOR-4, NOIDA- 201301 (UP) and mail, the details at [email protected]. We will arrange for a pickup only in case of a defect found.
2.Products must be returned in their original condition, unworn, unwashed & with tags still attached.
3. Request must be logged in within 2 days of receiving the products. You can mail the same on [email protected]
4. Also All items to be exchanged must be unused and in their original condition with all original tags.
• Please do take care that you pack items securely and safely to prevent any loss or damage during transit.
• Note: Product bought during sale or under any discount schemes cannot be returned/exchanged or covered under warranty.
• Once we receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will process either exchange or refund as per the agreement. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
• The following EXCEPTIONS and RULES apply to this Policy:
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact
• Please note that we do not refund any Shipping or COD charges incurred by you.
• While self-shipping your returns, kindly pack the items securely to prevent any loss or damage during transit. We recommend you use a reliable courier service.
• Products must not have been purchased under Sale section.
• If you self-ship any product without officially informing us through our return/exchange process, we will not process the return.
• Any exchange case must be initiated within 2 days of receiving the product.
CANCELLATION POLICY
• Cancellation of an order is accepted if the same is done within 24 hours of placing the order before we courier that.
• In such a case the amount shall be refunded. The refund process shall take up to 7-10 working days. Or you may get it in the form of Credit Note which may use for future shopping purposes on our website only.
• Size is the biggest worry for all, and we help them sort it with ease. We suggest you look at the size chart before ordering any product.