Exchange-Only Policy

Exchange-Only Policy

Thank you for shopping with us. Please carefully review our exchange-only policy below:

  1. Exchange Eligibility:
  • Exchanges are only accepted if the product received is damaged.
  • To qualify for an exchange, you must record a video while opening the parcel. This video serves as proof of the product’s condition upon receipt.
  1. Exchange Process:
  • If you receive a damaged product, please contact our customer service team within 2 days of delivery.
  • Provide the video recording of the unboxing, clearly showing the damage.
  • Upon verification, we will guide you through the exchange process.
  1. No Return Policy:
  • We do not accept returns for any products. Exchanges are only applicable for damaged items as described above.
  1. Credit Note:
  • If we do not have additional stock of the same product, we will issue a credit note. This credit note can be used for future purchases with us.
  1. Important Notes:
  • Without a video of the unboxing, the product will not be eligible for exchange.
  • Ensure the video clearly shows the parcel being opened and the damage to the product.

We appreciate your understanding and cooperation in adhering to our exchange-only policy. If you have any questions or need further assistance, please contact our customer service team.

you can contact us at online-shop@shaillyswardrobe.com. Please note that returns will need to be sent to the following address: 

Lifestyle Inc.
E-604, Tower -14 (Euphorbia),
Paramount Floraville, Sector - 137
Noida- 201304, India

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at online-shop@shaillyswardrobe.com.